Frequently Asked Questions

Agreement to terms and conditions of use

These Terms and Conditions of Use (“Terms”) govern the access and/or use by you, an individual or entity, from within any country in the world, all content, products and/or services (“Services"), made available on our Website www.dcshoes.com.my(“Website”) and/or mobile applications which we may own or operate from time to time (collectively, “Platform”), whether as a guest or account holder. The access and usage of the Services and the Platform have been made available by and through Stream Enterprise (M) Sdn Bhd (Registration No : 198301004343 (99548-H)) (“we”, “us” or “our”).

Kindly carefully read the Terms herein before proceeding to access and/or use the Services and/or the Platform.

Your access and use of the Services and/or the Platform constitute your agreement to be bound by the Terms, which stands as a contractual relationship between you and us.

If you do not agree to these Terms, you should not access or use the Services and/or the Platform. The Terms herein do hereby expressly supersede any prior agreements or arrangements with you. We reserve all rights to immediately terminate these Terms and/or your access and/or usage of any of the Services and/or the Platform or generally cease or amend our offering or deny access to the Services and/or the Platform at any time for any reason, without notice.

We reserve the right to offer you, at any time, such supplemental terms as may be necessary and/or apply to certain Services and/or the Platform, and such supplemental terms will be disclosed to you in connection with the applicable Services and/or the Platform. Supplemental terms are an addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services and/or the Platform.

We reserve all rights to amend the Terms related to the Services and/or the Platform from time to time, without any prior notice. Such amended Terms will be effective upon the posting of the updated Terms. Your continued access and/or use of the Services and/or the Platform, after such posting occurs, constitutes your consent to be bound by the updated Terms as amended.

Our collection and use of personal information or personal data, in connection with the Services and/or the Platform, is as provided in the Privacy Policy Notice which can be accessed at Privacy Policy(“Privacy Policy Notice”).

The services contained in the platform

Platform

License

Restrictions or prohibited conduct

You agree that you will comply with the Terms herein and you will not use the Services and/or the Platform for any purpose(s) which may breach any law, statute, rule, regulation or by-law of Malaysia or any other applicable jurisdiction

> Be fraudulent, criminal or unlawful in any way;

> Be inaccurate or out-of-date;

> Intentionally, knowingly or unknowingly impersonate any other person, entity or body; falsely claim an affiliation with, or misrepresent a relationship with, any person, entity or body; misrepresent the source, identity, or content of information transmitted via the Platform; or perform any other similar fraudulent activity;

> Be contrary to any specific rule or requirement that is stipulated on the Services and/or the Platform (whether it be in relation to a particular part or in general); and

involve your use, delivery or transmission of any viruses, unsolicited emails, ‘trojan horses’ or any computer programming routines that are intended and/or for the purpose of damaging, detrimentally interfering with, surreptitiously intercepting, or expropriate any system, data, personal information or any user’s enjoyment of the Services and/or the Platform.

> Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Platform or any part thereof; remove any copyright, trademark and/or any other IP Rights (defined below), or other proprietary notices from any portion of the Services and/or the Platform;

> Reproduce, modify, adapt, translate, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit any of the Services and/or the Platform except as expressly permitted by us;

> Delete, remove, circumvent, disable, damage, or otherwise interfere with (a) security-related features of the Platform, (b) features that prevent or restrict use or copying of any content accessible through the Platform, (c) features that enforce limitations on the use of the Platform, or (d) the copyright or other proprietary rights notices on the Platform;

> Attempt to indicate in any manner, without our prior written permission, that you have a relationship with us or that we have endorsed you or any products or services for any purpose;

> Use or attempt to use another user’s account without authorisation from that user and us;

> Relay email from a third party’s mail servers without the permission of that third party; manipulate identifiers in order to disguise the origin of user content transmitted through the Platform;

> Infringe upon the rights of any other person’s proprietary rights;

cause to be launched or launch any programs or scripts for the purpose of indexing, surveying or otherwise data mining any portion of the Services and/or the Platform or unduly burdening or hindering the operation and/or functionality of any aspect of the Services and/or the Platform;

> Attempt to circumvent any content filtering techniques that we employ, or attempt to gain unauthorised access to or impair any aspect of the Services and/or the Platform and/or its related systems or networks that you are not authorised to access; and/or

> Interfere with or disrupt the Services and/or the Platform or servers or networks connected to the Platform, or disobey any requirements, procedures, policies, or regulations of networks connected to the Platform; use the Platform in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Platform, or that could damage, disable, overburden, or impair the functioning of the Platform in any manner.

> In addition, you agree that the entire risk arising out of your use of the Services remains solely with you, to the full extent permitted under the laws of Malaysia.

Access to the services and the platform

Third party services and content

Ownership

Accuracy of information

Submitting an order

Creation of account

Refusal of order

Refund of order

Prices

Payment

Payment partners

You agree that by selecting any method of payment on our Platform, such payment will be facilitated and/or processed (�Payment Services�) by a third-party payment service provider including but not limited to iPay88, BillPlz, Atome (�Payment Partners�) and therefore, the terms of service and privacy policy notice of such Payment Partners will be applicable and you agree that you will be bound and subject to the terms of service of the Payment Partners. You agree that you must provide accurate and complete information required for the Payment Services, including your bank account details, or information for a valid debit or credit card. By using a particular payment method, you are agreeing to the terms of service of the Payment Partner and your financial institution. You will bear all fees that may be charged by the Payment Partner (if any) and/or your financial institution (if any) for the selected payment method. By providing information required for the Payment Services, you represent and warrant, that: (i) you are legally authorised to provide such information; (ii) you are legally authorised to perform payments from the account(s) that you submitted; and (iii) such action does not violate the terms and conditions applicable to your use of such account(s) or applicable law. When you authorise, a payment using any such account(s), you represent and warrant that there are sufficient funds or credit available to complete a payment using such account(s). You agree to authorise us and/or its related corporations to provide or give instructions on your behalf to the Payment Partner purposes of carrying out the Payment Services on your behalf including, but not limited to making, accepting and/or refunding any payments, in accordance with the Terms. All bank account holders, credit or debit cardholders are subject to validation checks and authorisation by the relevant financial institutions. We accept no responsibility if such financial institution refuses payment authorisation and we shall not be liable for any resulting delay or non-delivery.

Promotional voucher and e-gift cards

You may use promotional vouchers and e-gift cards while making payment for Products on the Platform. The promotional voucher must be entered at the Checkout page online only. Physical presentation of vouchers to our personnel/delivery partner will not be accepted. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with an e-gift card purchase/usage or the redemption/usage of a particular promotional voucher on the Platform, we are entitled to close your Account and/or require a different means of payment. We assume no liability for the loss, theft or illegibility of e-gift cards or promotional vouchers. In rare cases, we may at our sole discretion discontinue or cancel any promotional voucher previously issued and will not be responsible for any losses arising therefrom. General terms and conditions for the redemption of promotional vouchers From time to time, we may distribute promotional vouchers that may be used only on the Platform, which we will either specify on our Platform or send to you by e-mail and shall be subject to the general terms and conditions provided below in addition to the terms and conditions specified in any part of the promotional voucher and/or the Platform: Promotional vouchers are valid for the specified period stated on the voucher, and unless otherwise stated, can only be redeemed once and may not be used in conjunction with other promotional vouchers and discounted items. We may exclude certain Products from voucher promotions in accordance with our sales strategies. If you place an Order for a Product less than the value of the promotional voucher, no refund or residual credit will be returned to you. The credit of a promotional voucher does not accrue interest, nor does it have a cash value. If the credit of a promotional voucher is insufficient for the Order you wish to place, you may make up the difference using one of our accepted payment methods. For cash vouchers stipulated for a specified sum, if you choose to return the Product, you will not be refunded the value of the promotional voucher. However, if you paid partly with your own funds,

General conditions for e-gift cards

Delivery

Our shipping policy at Shipping Policy shall apply to the Terms here. We aim to deliver the Products within the indicative timescales shown on our Platform. References to "working day" shall mean any day of the week excluding Saturdays, Sundays and any public holidays applicable to the relevant territory that we or our designated courier service provider(s) (hereafter referred to as �Carriers�) operate in. However, as the delivery of the Products are fulfilled by our Carriers, we will not be held responsible or liable if the Products are delivered outside of the delivery dates specified on our Platform and we will not be liable for the consequences of any delay. If any Products in your Order are discovered to be out of stock, then we will inform you of the same by e-mail prior to the delivery of the Order. If your Order consists of more than one product, we do not guarantee that all Products in such Order will be delivered to you in one delivery and we reserve the right to deliver in multiple consignments. If the Products or quantity which you receive are not as you ordered due to our fault or error then you should inform us by telephone or e-mail using the contact details set out at Contact Us, as soon as possible after you receive the Products and become aware of the fault or error. We will conduct our internal investigation on the fault or error, and upon being satisfied that we are responsible for the fault or error, we will rectify the issue and satisfy the order accordingly. Provided that you provide us with sufficient evidence satisfactory to us (ie. receipt evidencing payment for delivery) of the costs incurred for returning the incorrect products Kindly note that in respect of Clause 5: You are responsible for providing us with accurate details of your bank account to us and that we will not be liable for any incorrect transfer due to your fault or negligence; We reserve the right to reject your request for reimbursement of delivery costs incurred by you in the event that we are unsatisfied with your evidence of costs incurred for returning the incorrect Products; and Any Products which you have received in error and you intend to return to us must remain unused and be kept in its original packaging. Otherwise, we reserve the right to reject the return of such Products and charge you accordingly for the Products. Products will be delivered to the address which you provide in the shopping process. However, delivery practices may vary depending on which Carrier is delivering the Products. You must provide a valid address for delivery. The delivery method which we use may vary depending on the nature and number of the Products. We shall select what we think is the most appropriate delivery method for the Products. We reserve the right to make alternative arrangements for delivery, which will depend upon the Carrier we use to deliver the Products. This may include leaving the Products with a neighbour or in a safe place in or around your property. If the Products are not delivered on the date expected you should notify us of such non-delivery within seven (7) days of such failure of delivery. We will take reasonable efforts to check with such Carrier on the status of delivery of the Products.

Delivery restrictions

Returns and Exchange Policy

Links to the site

Disclaimers

Limitation of liability

Indemnity

Intellectual property

Governing law and jurisdiction

Notice

Complaints

Waiver

Severability

Your cart is empty

Your cart

Estimated total

Frequently Asked Questions

Frequently Asked Questions

10% OFF YOUR FIRST ORDER*